Frequently Asked Question

1. How long does shipping take?

We process orders within 1–3 business days. Delivery usually takes:

  • 5–10 days (USA)

  • 7–14 days (UK & Europe)

  • 10–20 days (Worldwide)

Check our Shipping Policy for full details.

2. Do you ship internationally?

Yes! We ship to most countries. If your location isn’t available at checkout, contact us at kokitoedward18@gmail.com.

3. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link. Didn’t get it? Contact us anytime.

4. Can I return a product?

Yes! We accept returns within 30 days of delivery if the item is unused and in original condition. See our Return & Refund Policy for details.

5. Are your products safe for pets?

Absolutely. We carefully select and test all products to ensure safety, but always supervise your pet during use.

6. What if my order arrives damaged or wrong?

Email us at kokitoedward18@gmail.com immediately with a photo. We’ll fix it quickly!

7. Do you offer exchanges?

Yes, just return the item, and once approved, place a new order for the item you want.

8. How do I contact support?

You can reach us anytime at kokitoedward18@gmail.com. We aim to respond within 24 hours.