Terms and service

📜 Terms of Service – Petivana

By using our website and placing an order on Petivana, you agree to the following terms:

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🛍️ Orders & Acceptance

All orders are subject to availability and confirmation. We reserve the right to cancel or limit quantities of any product at our discretion.

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💳 Payments

We accept secure payments via major credit/debit cards and other methods available at checkout. All transactions are processed in your local currency unless otherwise stated.

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🚚 Shipping

Once an order is placed, it will be processed within 1–3 business days. Shipping times and costs are detailed on our Shipping Policy. Delays may occur during high-volume periods.

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🔁 Returns & Refunds

Returns are accepted within 30 days of delivery, provided the items are unused, in original condition, and approved by our team. See our Return & Refund Policy for details.

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🐾 Use of Products

Petivana products are for personal pet use only. Always supervise your pet when using toys, accessories, or grooming products. We are not responsible for any misuse or improper handling of items.

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📸 Content & Intellectual Property

All content on this site, including product names, images, and branding, is the property of Petivana and may not be used without written permission.

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⚠️ Liability

Petivana is not liable for any indirect, incidental, or consequential damages related to your use of our site or products.

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✉️ Contact

For any questions or concerns regarding these terms, contact us at kokitoedward18@gmail.com.